As a tech support specialist, you'll diagnose and resolve customer issues with hardware and software. You'll responsible for install and repair computer systems, guide Operators through troubleshooting steps, and resolves complex issues. Your role involves solving operators issues, documenting solutions, and ensuring customer systems are functional. You'll also assist in network design, consult on hardware and software needs, and provide prompt, accurate support.
Requirements: • Excellent problem-solving and troubleshooting skills. • The ability to communicate technical information in an accessible manner to non-technical employees. • A process improvement mindset. • Software maintenance and testing capability. • Vendor relations. • Basic knowledge of networking principles and operating systems. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Customer-service focus. • Collaborative mindset. • Hands-on problem-solving ability, etc.(will be advance)
Location: Chh. Sambhaji Nagar